Mohammed Al-Fazali
CUSTOMER SERVICE & OPERATIONS PROFESSIONAL
Profile summary
Customer Service & Operations Professional with 5 years of experience across banking, real estate, and logistics. Trilingual in Arabic, English, and Hindi, this adaptable professional transitions from administrative operations to customer service by applying expertise in client relationship management and transaction workflows. Managed customer inquiries and property documentation to maintain service standards while achieving sales targets through cross-selling. Committed to accurate data processing and efficient complaint resolution to support organizational growth.
Career highlights
Customer Service & Retention: Managed customer inquiries and complaints across banking and delivery sectors to maintain service satisfaction scores and support long-term client retention.
Operations & Documentation: Executed daily banking operations, property transaction documentation, and logistics coordination while ensuring strict adherence to internal procedures and legal standards.
Sales & Business Development: Achieved monthly sales targets through product recommendations and secured international contracts that expanded the client base and increased revenue.
Key skills
Professional experience
Managed daily banking operations at Al Hilal Islamic Bank in Sharjah, overseeing customer service delivery and administrative support. Executed account management tasks, processed financial documentation, and ensured adherence to internal banking procedures and service standards.
- Executed daily banking operations including account opening, deposits, and financing documentation.
- Achieved monthly sales targets by recommending Islamic banking products to customers.
- Managed customer inquiries and complaints to maintain service satisfaction scores.
- Ensured compliance with internal banking procedures and service standards during daily transactions.
- Provided front-desk and phone support for customers and internal departments.
Managed client relations and transaction workflows at Alghad Real Estate in Ajman. Oversaw the end-to-end process of property inquiries, documentation, and sales coordination to ensure accurate communication of pricing and legal procedures.
- Coordinated property transactions and documentation for clients, ensuring all legal procedures were followed.
- Explained property details and pricing structures to prospective buyers to facilitate informed decision-making.
- Supported sales negotiations and promotional activities, maintaining client relationships that resulted in repeat business.
Managed administrative operations at Al-Qadeem Delivery Company in Dubai, overseeing customer support, order logistics, and business development activities. Coordinated daily delivery workflows while maintaining communication between clients, management, and field teams to ensure service standards.
- Secured contracts with international companies, which expanded the client base and increased sales revenue.
- Resolved customer inquiries and order issues through phone and in-person support to maintain service levels.
- Coordinated delivery operations and order tracking to facilitate daily logistics and customer retention.